Welcome to Rasen Horror. This page contains important legal information regarding your rights and our responsibilities. Please read it carefully.
1. Legal Notice
Owner: Alberto Ramírez Serna
Commercial Name: Rasen Horror
Email: info@rasenhorror.com
Website: https://rasenhorror.com
This notice regulates access to and use of this website. By visiting this site, you agree to the terms and conditions set forth herein. Any unlawful use or use that harms third-party rights is strictly prohibited.
2. Privacy Policy
Rasen Horror collects and processes personal data fairly, lawfully, and transparently. The personal data collected may include:
- Identifying and contact information (name, email, postal address)
- Billing and shipping data
- Nickname or alias (linked to your Patreon subscription)
- Comments posted on the website
- Browsing data (cookies)
Purpose of data processing:
- To manage purchases, deliveries, and access to exclusive content
- To publish and moderate comments
- To respond to queries or requests
- To comply with legal obligations
Legal basis: Consent, contractual necessity, legitimate interest, and legal compliance.
Your rights: Access, rectification, erasure, objection, restriction, and data portability.
To exercise any of these rights, contact us at: privacy@rasenhorror.com
3. Cookie Policy
This website uses first-party and third-party cookies for functional, analytical, and marketing purposes. Upon your first visit, a cookie banner will allow you to accept, reject, or customize cookie preferences.
You may change your preferences at any time. Full details about the cookies used and their retention periods are available in the corresponding section managed by the Complianz plugin or similar tool.
4. General Terms and Conditions of Sale
Purchases made through our online store are subject to the following:
- Product information and pricing (VAT included)
- Secure payment via third-party services (Stripe, PayPal)
- Delivery timeframes and shipping zones
Refunds and Returns:
All products are made to order through Printful and are considered personalized or custom-made. In accordance with Article 103(c) of the Spanish Consumer Law (transposition of EU Directive 2011/83/EU), the 14-day right of withdrawal does not apply to these items.
We do not accept returns or exchanges due to size, color, or personal preference.
However, if your order arrives damaged, defective, or with a printing error, you are entitled to a free replacement or full refund, provided that:
- You notify us within 30 days of delivery.
- You send us clear photos of the product, defect, and packaging.
We will handle the replacement or refund directly with Printful. You do not need to return the defective product unless we specifically request it.
Claims and Dispute Resolution:
Any disputes will be handled in accordance with applicable consumer protection laws. Contact us first so we can resolve any issues quickly.
By completing a purchase, you expressly accept these terms.
5. Comments and Community Guidelines
To comment on our site, users must accept our Privacy Policy. The following data is collected solely for moderation and abuse prevention purposes: name/alias, email, and IP address.
Comments must remain respectful and free of insults or discriminatory content. We reserve the right to edit or remove any comment that violates these guidelines.
6. ARCO-POL Rights and Requests
All users may exercise their data protection rights, including:
- Access: Know what data we process
- Rectification: Correct inaccurate data
- Erasure: Request deletion of data
- Restriction: Limit processing of data
- Objection: Oppose certain uses
- Portability: Receive data in a digital format
To exercise your rights, send a request to privacy@rasenhorror.com with appropriate identification.
7. Patreon Integration
If you access content through a Patreon subscription, Rasen Horror processes the following data:
- Patreon username (alias)
- Email and billing data
- Subscription tier
- Comments on posts
This data is processed under the contractual relationship established through Patreon and is used to verify your subscription, apply benefits, and display your alias on our website.
8. Data Processors and Third Parties
We work with third-party providers that may process personal data on our behalf, including:
- Web hosting and server providers
- Payment platforms (Stripe, PayPal)
- Email delivery services
- Cookie management and analytics tools
All third-party processors are bound by data processing agreements as required under Article 28 of the GDPR.
9. Security Measures and SSL
Rasen Horror implements technical and organizational security measures to protect your personal data, including:
- SSL encryption (HTTPS)
- Role-based restricted access
- Regular backups
- Technical audits
- Breach notification within 72 hours
10. Contact and Data Controller
Data Controller: Alberto Ramírez Serna
Privacy & Data Rights Email: privacy@rasenhorror.com
General Contact Email: info@rasenhorror.com
© Rasen Horror. All rights reserved.